Priority Help Button

When work is received it is assigned to one of the 4 priority levels. Within each priority level work is assigned primarily on a first-in, first-out basis, subject to efficient coordination of work and availability of resources. As requests are received, they will be scheduled according to the following priorities:

Critical
Production system is down or is severely impacted.

High
Product can be used, but an important function is not available.

Medium
Product can be used, but some moderate impact or functional restrictions.

Low
Minor non-significant problem, request for enhancement, or documentation issue.

Previous MonthNext Month
SunMonTueWedThuFriSat